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Getting Started with my Equipment

Welcome to the Getting Started with My Equipment section of our Help Center. We understand that using medical equipment or medical supplies for the first time can feel overwhelming, whether you’re a patient or a caregiver helping a loved one. Our goal is to make the process simple, clear, and supportive.

Here you’ll find step-by-step resources covering mobility aids, lift chairs, oxygen systems, respiratory care, breast pumps, and more. These guides explain how equipment works, how it supports you at home, and what to expect along the way. If you haven’t chosen your equipment yet, we also provide helpful comparisons and tips so you can make confident, informed decisions.

This learning center was built with both patients and caregivers in mind. You’ll see popular articles, trusted advice, and answers to the most common questions. We’re proud to serve Utah and Idaho as the most customer-focused provider of durable medical equipment. If you need medical supplies Alpine Home Medical is a trusted place to be.

Most of our products are available with delivery, and behind every order is a real team dedicated to doing a good job and making sure you have what you need. Getting started with medical supplies in Utah and Idaho has never been easier, this is your place to learn, feel confident, and know you’re supported every step of the way.

Learn About My Product

Oxygen
Breast Pumps
Bathroom Safety
Lift Chairs
Orthopedic
Hospital Beds
Aids to Daily Living
First Aid

Frequently Asked Questions

Can I order equipment directly, or does it require a prescription?

Some items, like CPAP machines and oxygen systems, require a doctor’s prescription. Others, like mobility aids or daily living supplies, can be purchased directly. Each product page and article clearly explains what’s required.

What do I need to get started with insurance approval?

You’ll typically need a prescription, diagnosis, and your insurance card. Our team can work directly with your provider to make the process faster and easier.

Do you deliver medical equipment to both Utah and Idaho?

Yes, we deliver across Utah and Idaho, with setup available for many large items. Most orders qualify for home delivery, and smaller supplies can often be shipped directly to your door. See delivery information listed below.

Delivery Fees

  • Flat Fee: $150 delivery fee — simple, every time.
  • Cash Orders: Always $150, hassle-free.
  • Insurance Billing: Delivery cost is determined by your insurance coverage, if you are receiving home-fill oxygen, insurance may cover the cost of your delivery.
  • Free Pick-Up: Skip delivery by visiting any of our 11 locations.

What is your return policy on medical supplies?

For health and safety reasons, some items (like opened CPAP masks and bathroom items) are not returnable. Other products may be eligible for returns or exchanges within 7 days of purchase. Full details can be found in our Rental and Return Policies HERE.

A friendly customer service representative from Alpine Home Medical who helps customers find the right medical supplies at their nearest home medical supply stores in Utah and Idaho

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