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Ordering & Insurance Help

When it comes to purchasing medical equipment or medical supplies, you deserve peace of mind. At Alpine Home Medical, we make the process simple, transparent, and safe. Unlike buying from an unknown online source where you may risk receiving used, faulty, or even stolen items, our team provides only the highest-quality, brand-new equipment backed by warranties, manufacturer support, and the trust of our local healthcare community.

We are proud to be the only Durable Medical Equipment (DME) provider in Utah and Idaho offering a hybrid model of retail and insurance coverage. This means we provide both cash-pay options and insurance billing to give patients and caregivers more access to the equipment they need.

Why Work With a Local DME?

Purchasing through a trusted local DME protects you in ways that online sellers cannot. To maintain our insurance contracts and good standing, Alpine Home Medical must meet strict compliance requirements, including:
Offering fair prices and fair access to all patients.

  • Maintaining constant and reliable business hours.
  • Ensuring ADA accessibility at our stores (ramps, automatic doors, etc.).
  • Publishing only legal, verified online reviews.
  • Providing only high-quality, brand-new equipment from trusted manufacturers.

This level of compliance means that whether you’re paying with insurance or cash, you can feel confident knowing you’re receiving safe, reliable medical equipment that meets the highest healthcare standards.

Insurance Options

We are in-network with over 100 insurance providers and trusted by hospitals, physicians, physical therapists, OBGYNs, rehab centers, hospice programs, and other medical professionals across Utah and Idaho.

Our team helps you navigate:

  • Which items are covered by insurance.
  • What documentation you’ll need (such as prescriptions).
  • How to maximize your benefits while keeping costs fair.

For many customers, insurance covers essential equipment like CPAP machines, oxygen supplies, or standard mobility aids.

Cash-Pay Options

Some equipment, often considered “convenience items,” is not usually covered by insurance. This includes:

  • Lift Chairs
  • Power Scooters
  • Portable Oxygen
  • Luxury In-Home Hospital Beds (Standard semi-automatic Hospital Beds may be available through insurance coverage)

These items are available on our retail showroom floors for cash pay. Many customers choose this route even when insurance is an option because it’s faster, simpler, and they really need the equipment.

Why Choose Alpine for Both Cash and Insurance?

By offering both retail and insurance options, we provide unmatched access for patients and caregivers. Whether you want to save time and pay cash, or use your insurance benefits to offset costs, Alpine Home Medical makes it possible.
We are committed to:

  • Transparency: Clear pricing, clear coverage details, and honest guidance.
  • Access: Products available both in-store and through delivery across Utah and Idaho.
  • Trust: Real people ready to answer questions via webchat, phone, or in person.

Frequently Asked Questions

Do you accept my insurance?

Alpine Home Medical is in-network with over 100 insurance providers. Chances are your plan is included. Contact us or check our Insurance Plans page to confirm your coverage.

What medical equipment is covered by insurance?

Typically, insurance covers medically necessary items such as CPAP machines, oxygen concentrators, wheelchairs, and standard mobility aids. “Convenience items” like lift chairs, scooters, or luxury beds are usually cash-pay.

Why shouldn’t I just buy medical supplies online?

Online sellers often operate without regulation, which means you could unknowingly receive used, defective, or even stolen equipment. At Alpine Home Medical, we guarantee safe, new equipment backed by manufacturer warranties and trusted by local hospitals and providers.

Can I choose to pay cash even if my insurance covers the item?

Yes. Many customers bypass insurance and pay cash to save time and avoid lengthy approval processes. Cash-pay purchases are often faster and may cost less than going through insurance.

What makes Alpine Home Medical different from other suppliers?

We are the most trusted and reviewed DME in Utah and Idaho offering a hybrid model of both retail and vast insurance options. That means more access, more flexibility, and more trust. We’re a local, customer-focused provider with compliance, transparency, and long-term support built into everything we do.

A friendly customer service representative from Alpine Home Medical who helps customers find the right medical supplies at their nearest home medical supply stores in Utah and Idaho

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