Provo, UT Medical Supply Store

My experience with this supplier was disappointing overall. The appointment ended up being a group session with about ten people, which I hadn’t realized was the setup when my doctor sent the referral. I only learned it would be a group appointment when they called to schedule. Since I had already waited a long time for the appointment, I didn’t want to delay things further and decided to go ahead with it.

The staff were very nice and tried their best, so I don’t think the problem was with them — it’s more about the structure of the appointment. As a new CPAP user, I found the group format overwhelming and not very helpful. The presentation was a quick overview of different machines, and we were expected to make a choice right away. If you don’t already have a specific machine in mind, it’s difficult to make an informed decision.

My machine fitting was done last, and by that point it felt rushed and impersonal.

It also took a long time to even get scheduled — my doctor sent the referral in August, and I didn’t get my appointment until October, after my doctor had to follow up with them.

If I had known from the beginning that appointments were done in group settings, I would have chosen a different supplier. In hindsight, I should have gone back to my doctor to request a change, but after waiting so long, I just didn’t want to start over.

Alpine has a fantastic associate, Stacey, who helped with me get my equipment needs. I pushed for a quick acquisition and bam! Within a day, delivered to my home. Also great follow up. I whole heartily recommend Alpine Home Health and I particularly Stacy. Thank you very much Stacey.

Muy buenos servicios gracias por sus ayuda

The staff is always pleasant and helpful

Alpine could use some help in demonstrating in showing how to put the Equipment together. I suppose that’s why we have friends who knows how to care more about the people they serve

I was so nervous going in. The shipping company sent me the wrong mask type for my CPAP and I went in thinking they would charge me again. They were so kind! They got everything corrected and made sure I was all set for this new journey. Loved my experience with the. Honestly I wish I went in first instead of doing it online.

Kind field worker speedy delivery, explains the home unit very well. They're phoned service and support was very kind and speedy. I am thankful for doing business with Alpine Home Medical. they help me out for what was possible. I had a problem with the unit I came by and replaced it with another working great I had no idea that they supposed to be servicing the unit area 6 to 12 months which was good news I'll pull that filter and it was filthy as it was almost 2 years old placed in a new one the machine works much better thank you. They always have the stuff for me thank you.

I have always had great service with Alpine Medical. Efficient, competent, friendly service.

Great service. Friendly and professional staff. The phone experience could use a little improvement.