When your equipment isn’t working properly, it can interrupt your routine and your independence. At Alpine Home Medical, we’ve created a straightforward repair process to make getting back up and running as smooth as possible.
Whether it’s a lift chair, power scooter, or another piece of home medical equipment originally purchased through us, our Repair Department is here to help.
Step 1: Schedule a Repair Evaluation
Every repair begins with a professional evaluation from one of our trained Repair Technicians.
During your evaluation, we will:
- Assess your equipment to diagnose the issue
- Determine and identify which parts may need to be replaced
- Provide next steps and estimated timelines based on your repair needs
If a technician needs to travel to your location, a service fee of $150 may apply. Please note that insurance may cover repair parts and labor, but not travel or service call fees.
All evaluations are done by appointment only. To schedule, call 801.463.0044.
Step 2: Submit Paperwork (Insurance or Self-Pay)
Once your equipment has been evaluated, the next step depends on how the repair will be paid.
If Using Insurance
Your Repair Technician will submit an evaluation to your insurance provider for approval. To move forward, you may need:
- Primary and secondary insurance information (including policy numbers)
- Your primary care physician’s name and phone number (fax number if applicable)
- A prescription (RX), if your insurance requires one to approve the order
Once documentation is complete, we submit the request for approval. Insurance approval timelines vary but typically take up to 14 business days.
Please note: Depending on your coverage, a co-pay may apply. Any co-pay is due at the time of service.
If Self-Pay
If your equipment was not purchased through insurance, was paid for out of pocket, or was purchased through a third party, repairs will be classified as self-pay.
In this case:
- The Repair Technician will provide a quote for parts and labor
- Payment is required before parts are ordered
- Repairs begin once parts arrive and payment is collected
Step 3: Final Repairs Upon Parts Arrival
Once parts are approved and ordered, we’ll notify you when they arrive.
Please note: It may take 1-2 weeks for parts to arrive if they are not in stock.
At that time:
- We schedule your repair appointment
- Complete the repair
- Provide documentation for your records
If requested, a copy of your receipt will be provided. Please note that signed documentation may be required for insurance reimbursement.
What Types of Equipment Do We Repair?
Our team commonly performs:
- Lift chair repair
- Power scooter repair
- Mobility equipment repair
- Select home medical equipment repairs
Repairs are available for items that were originally purchased through Alpine Home Medical. If you’re unsure, our team can help verify your purchase history.
Have Questions?
Our Repair Department is here to help.
If you have questions about your repair, paperwork, insurance approval, or timelines, please call 801.463.0044 and ask to speak with our Repair Team.
We look forward to serving you and keeping your equipment working safely and reliably.
