Return & Rental Policies
Welcome to the Return & Rental Policies section of our Help Center. If you’ve purchased or rented medical equipment or medical supplies from Alpine Home Medical, this is the right place to learn about how returns and rentals work.
We want to be transparent and straightforward, so you always know what to expect. Below you’ll find details on return guidelines, non-returnable items, restocking fees, and rental responsibilities. If you have a specific question about your order, our team is always available by phone, webchat, or in-store to walk through your unique situation.
Return Policy Overview
Our Return Policy ensures fairness and product safety:
- Accepted Returns: Items may be returned within 7 days of purchase, with proof of purchase and in new, unused condition with all original packaging
- Restocking Fees: Certain items such as lift chairs, mobility scooters, nebulizers, portable oxygen concentrators, and CPAP machines must be returned within 1 business day and will be subject to a 25% restocking fee
- Non-Returnable Items: Bathroom safety products, compression stockings, and any items worn next to the skin or used for sanitary purposes cannot be returned
- Special Orders: Items not normally in stock (special orders) are non-refundable and require a 50% non-refundable deposit at the time of order
Rental Policies
When renting equipment, we ask customers to carefully review and agree to our Customer Agreement Terms:
- Monthly Billing: Rental fees are billed on the monthly anniversary of the rental date, with a minimum of one month’s rental required. For example, if you rent equipment on the 1st of the month, it will be due back on the 1st of the following month. Our billing cycle follows this exact date. If your return date falls on a day we are closed, you must coordinate your return with us before closing to avoid being billed for an additional month. Please note that our system automatically processes renewals, so all rental equipment must be returned on time to prevent another month’s charge.
- Customer Responsibility: Rented equipment must be cared for properly. Customers are responsible for replacement costs if equipment is damaged, lost, or misused
- Maintenance & Warranty: If equipment malfunctions, Alpine will arrange repair, relocation, or replacement when possible
- Return Condition: Equipment must be returned in good condition. If left uncollected after a repair, storage fees may apply, and items may be considered abandoned after 90 days and you will be billed accordingly.
- Authorization: Customers must notify Alpine of any changes in medical status (ex, oxygen needs, address changes, rehospitalization) during the rental term.
Frequently Asked Questions
How long do I have to return an item?
Returns must be made within 7 days of purchase with proof of receipt. Certain large equipment items must be returned within 1 business day and may be subject to a 25% restocking fee.
What items are not eligible for return?
For health and safety reasons, we cannot accept returns on items used for sanitary purposes (such as bathroom safety products, compression stockings, or items worn next to the skin). Special orders are also non-refundable.
What happens if my rental equipment breaks?
If your equipment malfunctions, notify Alpine Home Medical immediately. We will repair, relocate, or replace the equipment as appropriate, according to manufacturer’s warranty and our rental policy.
Am I responsible for damages to rental equipment?
Yes. Customers are responsible for damage, loss, or misuse of rental equipment. Proper care and safe use are expected under the rental agreement.
How do I know if my item is eligible for a refund or return?
Check our return guidelines or contact our team. We’ll review your specific product, purchase date, and condition to confirm whether it qualifies under our return policy.
