Our amazing team of employees is passionate about our patient’s health and wellness, and we strive to ensure they receive the best care possible. Whether they have specific needs or just questions about our products, we’re here to assist them every step of the way.
Experience Needed
Minimum Qualifications:
One year of customer service experience involving interactions with customers.
Demonstrated basic computer skills and the ability to multi-task.
Professional manner and strong interpersonal and communication skills.
Preferred Qualifications:
Two to three years of service experience, especially in a healthcare related field.
Problem solving ability, analytical skills, self-motivated and able to work well in an office environment.
Superior communication skills, both verbal and written.
Superior customer service skills, with the ability to quickly identify patient needs and provide effective solutions with professionalism. You should be able to “smile” over the phone, so to speak.
A “can do”, positive attitude, participating as a polite and cooperative team member.
Attention to detail is a must, as is the ability to handle several tasks with interruptions.
Ability to focus and execute role responsibilities while being seated for most of the workday.
A High school diploma or G.E.D.
Bilingual (English/Spanish) – is a plus.
Responsibilities & Duties
Regular, dependable attendance and punctuality.
Professionally assist our patients with the intake process, with medical billings questions, or with any sort of disputes.
Efficiently updates and verifies patient demographics, insurance, and contact information.
Readily identify our patient’s needs, build, and foster a positive customer relationship, and provide possible solutions to customers.
Respond appropriately and accurately to patient questions and concerns with a friendly and attentive attitude, doing your best to give the patient the best experience possible.
Perform other duties as deemed appropriate by management.
Clicking ‘Apply Now’ will open up your email to send your cover letter and resume. Please include Customer Service Representative (Draper)– Draper in the subject line.