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Retail Associate

Ogden
, Utah
Full Time
High School/GED Required

Job Summary

*This is a commission eligible position on top of hourly pay*

Alpine Home Medical is honored to be one of Utah’s premier Durable Medical Equipment providers and a proud recipient of Utah’s Best in State award now for the last 12-consecutive years running. We are family-owned and proud to be doing business now for over 24 years in an industry dedicated to improving our customers’ lives.

We are seeking a friendly, committed, and dedicated Retail Associate who enjoys helping others and making a difference in people’s lives. In this position, you will be the “face of our company” and assist, educate, and provide solutions to our in-store customers, modeling a standard of excellence in providing superior customer service. You will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process.

This a full-time position, with an hourly wage and eligible for commission pay. Occasional on-call work is included with this role. Our retail associates made an average of $575 in commission per month last year

Our store hours are Monday-Friday: 8:30 AM to 6:00 PM.

Experience Needed

  • Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
  • Ability to learn about the products and accessories Alpine Home Medical carries and be able to educate and recommend products to customers to drive sales.
  • A polite, positive, and cooperative attitude, and willingness to be part of a team.
  • Computer literacy and the ability to handle different software and programs.
  • Superior communication skills, both verbal and written.
  • Great attention to detail.
  • Ability to effectively handle multiple tasks with numerous interruptions is a must, while keeping a positive and friendly attitude.
  • A High School Diploma or a G.E.D.

There Will Also be Some Physical Requirements:

  • Reaching, crouching, kneeling, and stooping
  • Frequent use of computers and other technology, necessary to perform job functions, including POS system and ability to process register transactions
  • Frequently lift/move up to 75lbs

What We’d Love to See:

While not necessary, some big marks in your favor would include: prior experience in the HME industry, prior experience with medical insurance providers, and bilingual skills (Spanish/English)

Responsibilities & Duties

  • Greeting and assisting all walk-in customers, as providing an exceptional customer experience by ensuring the customer is always the priority.
  • Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
  • Recommending products to customers that best meets their medical needs and closing sales.
  • Answering incoming phone calls with an attentive, patient, and friendly demeanor.
  • Occasionally delivering and setting-up home medical equipment, and picking-up equipment in a timely manner
  • Perform other duties as deemed appropriate by management.

Clicking ‘Apply Now’ will open up your email to send your cover letter and resume.
Please include Retail Associate – Ogden in the subject line.

Apply Now!

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